ES   EN

ES   EN

ES   EN

José María Pacheco Guardiola, President

Jesús Vidal Barrio Rivas, CEO

MESSAGE FROM THE BOARD

OUR BUSINESS MODEL AIMS AT INCREASING OUR ABILITY TO RESPOND TO THE COMPLEXITY OF NEW MARKETS AND AT SUPPORTING OUR CLIENTS, AS STRATEGIC PARTNERS, IN THEIR TRANSFORMATION PROCESS TO SEIZE THE OPPORTUNITIES THAT THIS NEW REALITY REPRESENTS.

Konecta closed the year in line with the provisions of its Strategic Plan and strengthens its position in the global market, underpinned by its human talent, technological innovation, and a range of services with a high degree of customisation that adds value to clients.

José María Pacheco Guardiola, President

MESSAGE FROM THE BOARD

Jesús Vidal Barrio Rivas, CEO

José María Pacheco Guardiola, President

Jesús Vidal Barrio Rivas, CEO

OUR BUSINESS MODEL AIMS AT INCREASING OUR ABILITY TO RESPOND TO THE COMPLEXITY OF NEW MARKETS AND AT SUPPORTING OUR CLIENTS, AS STRATEGIC PARTNERS, IN THEIR TRANSFORMATION PROCESS TO SEIZE THE OPPORTUNITIES THAT THIS NEW REALITY REPRESENTS.

Konecta closed the year in line with the provisions of its Strategic Plan and strengthens its position in the global market, underpinned by its human talent, technological innovation, and a range of services with a high degree of customisation that adds value to clients.

SEIZING GLOBAL OPPORTUNITIES

YEARS AGO, KONECTA LAUNCHED AN AMBITIOUS INTERNATIONALISATION PROJECT. TODAY, MORE THAN HALF OF OUR TURNOVER COMES FROM ABROAD, PARTICULARLY FROM THE LATIN AMERICAN MARKET, WHICH REPRESENTS MORE THAN 56% OF SALES. THE INCORPORATION OF POWERFUL CLIENTS IN THIS MARKET HAS PROVIDED AN IMPORTANT MOMENTUM.

SEIZING GLOBAL OPPORTUNITIES

YEARS AGO, KONECTA LAUNCHED AN AMBITIOUS INTERNATIONALISATION PROJECT. TODAY, MORE THAN HALF OF OUR TURNOVER COMES FROM ABROAD, PARTICULARLY FROM THE LATIN AMERICAN MARKET, WHICH REPRESENTS MORE THAN 56% OF SALES. THE INCORPORATION OF POWERFUL CLIENTS IN THIS MARKET HAS PROVIDED AN IMPORTANT MOMENTUM.

GLOBAL PRESENCE

10 Countries

59 Centres

BY REGIONS

+56%

Turnover came from LATAM

HUMAN CAPITAL

58,383

Employees

GLOBAL PRESENCE

10 Countries

59 Centres

BY REGIONS

+56%

Turnover came from LATAM

HUMAN CAPITAL

58,383

Employees

GLOBAL PRESENCE

10 Countries

59 Centres

BY REGIONS

+56%

Turnover came from LATAM

HUMAN CAPITAL

58,383

Employees

CLIENT-ORIENTED INNOVATION

Our company will continue its massive R&D&I investments oriented toward a higher deployment of self-consumption channels and the increasing incorporation of an ever-more sophisticated artificial and cognitive intelligence to services. All of this together with a layer of process consultancy and the expertise of our B2B client experience department.

CLIENT-ORIENTED INNOVATION

Our company will continue its massive R&D&I investments oriented toward a higher deployment of self-consumption channels and the increasing incorporation of an ever-more sophisticated artificial and cognitive intelligence to services. All of this together with a layer of process consultancy and the expertise of our B2B client experience department.

I+D+I SOLUTIONS

I+D+I SOLUTIONS

ANALITIKA
DATA ANALYTICS: SET OF STRATEGIES AND SOLUTIONS AIMED AT THE USE OF DATA FOR THE OPTIMISATION OF OPERATIONS.

ANALITIKA
DATA ANALYTICS: SET OF STRATEGIES AND SOLUTIONS AIMED AT THE USE OF DATA FOR THE OPTIMISATION OF OPERATIONS.

EVENT

INTERACTION MANAGEMENT CENTER: DEBT COLLECTION MANAGEMENT AND RECOVERY ACROSS MULTIPLE COMMUNICATION CHANNELS. COVERS THE ENTIRE RECOVERY LIFE-CYCLE, THROUGH MULTIPLE CHANNELS AND TECHNOLOGIES.

EVENT

INTERACTION MANAGEMENT CENTER: DEBT COLLECTION MANAGEMENT AND RECOVERY ACROSS MULTIPLE COMMUNICATION CHANNELS. COVERS THE ENTIRE RECOVERY LIFE-CYCLE, THROUGH MULTIPLE CHANNELS AND TECHNOLOGIES.

KCRM

KONTACTA CRM: PROPRIETARY TECHNOLOGICAL TOOL DEVELOPED TO FACILITATE CUSTOMER RELATIONSHIP MANAGEMENT ACROSS MULTIPLE COMMUNICATION CHANNELS.

KCRM

KONTACTA CRM: PROPRIETARY TECHNOLOGICAL TOOL DEVELOPED TO FACILITATE CUSTOMER RELATIONSHIP MANAGEMENT ACROSS MULTIPLE COMMUNICATION CHANNELS.

EPIRON

SOCIAL MEDIA AND DIGITAL CHANNELS SOLUTION: MANAGEMENT TOOL FOR DIGITAL CHANNELS AND SOCIAL NETWORKS DESIGNED TO PROVIDE SOLUTIONS TO CLIENTS WITH LARGE VOLUMES OF INTERACTION.

EPIRON

SOCIAL MEDIA AND DIGITAL CHANNELS SOLUTION: MANAGEMENT TOOL FOR DIGITAL CHANNELS AND SOCIAL NETWORKS DESIGNED TO PROVIDE SOLUTIONS TO CLIENTS WITH LARGE VOLUMES OF INTERACTION.

KBOTS

AUTOMATION OF ROUTINE PROCESSES: SOLUTION FOR THE AUTOMATION OF MANUAL ADMINISTRATIVE PROCESSES, PERFORMED REPETITIVELY. CAPABLE OF INTEGRATION AND PERFORMANCE ON ANY EXTERNAL SYSTEM.

KBOTS

AUTOMATION OF ROUTINE PROCESSES: SOLUTION FOR THE AUTOMATION OF MANUAL ADMINISTRATIVE PROCESSES, PERFORMED REPETITIVELY. CAPABLE OF INTEGRATION AND PERFORMANCE ON ANY EXTERNAL SYSTEM.

INTERGRALL

INTEGRATED AND ORIENTED SOLUTION: OMNICHANNEL PLATFORM THAT ACCOMPANY THE ENTIRE “CUSTOMER JOURNEY”, USING PROPRIETARY TOOLS, INTEGRATED TO PROVIDE SIMPLIFICATION REGARDLESS OF THE CHANNEL CHOSEN BY THE CUSTOMER.

INTERGRALL

INTEGRATED AND ORIENTED SOLUTION: OMNICHANNEL PLATFORM THAT ACCOMPANY THE ENTIRE “CUSTOMER JOURNEY”, USING PROPRIETARY TOOLS, INTEGRATED TO PROVIDE SIMPLIFICATION REGARDLESS OF THE CHANNEL CHOSEN BY THE CUSTOMER.

A SHARE VALUE MODEL

CREATING LONG-TERM VALUE FOR OUR STAKEHOLDERS THROUGH A RESPONSIBLE BUSINESS MANAGEMENT

CREATING LONG-TERM VALUE FOR OUR STAKEHOLDERS THROUGH A RESPONSIBLE BUSINESS MANAGEMENT

A SHARE VALUE MODEL

CREATING LONG-TERM VALUE FOR OUR STAKEHOLDERS THROUGH A RESPONSIBLE BUSINESS MANAGEMENT

EQUALITY AND INTEGRATION

RESOURCES CONSUMPTION (Spain)

66%

Women in staff

2.4%

Persons with disabilities in Konecta Spain

9% (kWh)

Power Consumption

7.3% (t)

Paper Consumption

EQUALITY AND INTEGRATION

EQUALITY AND INTEGRATION

66%

Women in staff

2.4%

Persons with disabilities in Konecta Spain

66%

Women in staff

2.4%

Persons with disabilities in Konecta Spain

RESOURCES CONSUMPTION (Spain)

RESOURCES CONSUMPTION (Spain)

9% (kWh)

Power Consumption

7.3% (t)

Paper Consumption

9% (kWh)

Power Consumption

7.3% (t)

Paper Consumption

• We have a diverse, multi-cultural and multi-generational team of professionals, based on inclusive selection and human management policies that promote equal opportunities.

• Konecta works in reducing the impact caused by its activity on the environment through energy-saving measures and awareness campaigns for its employees.

• We have a diverse, multi-cultural and multi-generational team of professionals, based on inclusive selection and human management policies that promote equal opportunities.

• Konecta works in reducing the impact caused by its activity on the environment through energy-saving measures and awareness campaigns for its employees.

• We have a diverse, multi-cultural and multi-generational team of professionals, based on inclusive selection and human management policies that promote equal opportunities.

• Konecta works in reducing the impact caused by its activity on the environment through energy-saving measures and awareness campaigns for its employees.

INTEGRATION, OUR GREATEST VALUE

To support equal opportunities and the creation of an inclusive society, Konecta and its Foundation work together for the implementation of initiatives aimed to promote social and labour integration of people at risk of exclusión, with special emphasis on people with disabilities.

In 2018 Konecta Foundation achieved the following results:

INTEGRATION, OUR GREATEST VALUE

To support equal opportunities and the creation of an inclusive society, Konecta and its Foundation work together for the implementation of initiatives aimed to promote social and labour integration of people at risk of exclusión, with special emphasis on people with disabilities.

In 2018 Konecta Foundation achieved the following results:

2019 IS OFF TO A GOOD START

2019 IS OFF TO A GOOD START

Our Founder and his executive team acquire Konecta with the support of ICG

Konecta strengthens its leadership in Latin America with the acquisition of the brazilian technological firm Uranet

Konecta strengthens its position in Spain thanks to the acquisition of Sum Talk

Our Founder and his executive team acquire Konecta with the support of ICG

Konecta strengthens its leadership in Latin America with the acquisition of the brazilian technological firm Uranet

Konecta strengthens its position in Spain thanks to the acquisition of Sum Talk

Our Founder and his executive team acquire Konecta with the support of ICG

Konecta strengthens its leadership in Latin America with the acquisition of the brazilian technological firm Uranet

Konecta strengthens its position in Spain thanks to the acquisition of Sum Talk

Legal notice

Privacy policy

Contact

Konecta Group

Legal notice

Privacy policy

Contact

Konecta Group

Legal notice

Privacy policy

Contact

Konecta Group