With the Client in our DNA

MISSION

K onecta is passionate about delivering service excellence and great customer experience. We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the enviroment and society.

VISION

T Being the world’s leading BPO and Contact Centre company, providing our clients and our clients’ customers with the best experiences.

Our values

  • Excellence
  • Innovation
  • Results focused
  • Trust and Integrity
  • Social Commitment

Our main guidelines

  • Commitment to Clients. We put our clients’ needs at the centre of everything we do.
  • Trust and Respect. We work together to create a culture that builds trust and respect.
  • Achievement and Contribution. We strive for excellence. Each person’s contribution is essential if success is to be achieved.

  • Success through collaboration. We collaborate efficiently to provide an outstanding service that provides both our internal and external clients with exceptional experiences.
  • Flexibility and Speed. We have the resources and capability to deploy custom solutions and respond quickly to our clients’ requirements.
  • Inspiration and innovation. We are creative in the implementation of processes that inspire and improve the total customer experience.
  • Integrity. We are open, honest and transparent in all our relationships.