The goal is to consolidate Konecta as the leader in the Spanish-speaking CRM BPO market
The company plan envisages to exploit the current technological capabilities and continue its growth on value-added services
The company exceeded €830 million in turnover in 2018 and is growing at a rate of 8%
Mr. José María Pacheco and Konecta’s executive team, along with the fund Intermediate Capital Group (ICG), have reached an agreement with Santander and PAI Partners to acquire 100% of Konecta Group. At this point, the acquisition is only subject to the approval of the relevant competition authorities for its completion. The company’s founder, Mr. José María Pacheco, will remain as President. ICG’s investment in Konecta Group will be carried out through its pan-European fund ICG Europe Fund VII, with a committed capital of € 4.5 billion.
Konecta Group, a multinational company present in 10 countries and one of the leading companies in the delivery of CRM BPO services, currently has a highly diversified customer base by source of business sector, geography and services. The Company exceeded €830 million in turnover in 2018. This represents an increase of 8% in current terms, which results from a 17% growth in terms of constant currency and pro forma basis.
The Group has been constantly growing since its inception, almost 20 years ago, both in the Spanish and international markets. Today, more than 50% of its business is located outside its domestic market. The CRM BPO services provided by Konecta Group in the markets in which it is present are characterized by their added value for industries such as banking, insurance, utilities, communication services and media, as well as for customers from sectors demanding outsourcing of their CRM processes participating in the new economy, education or the health sector.
The history of Konecta Group has been marked by its continuous development since its inception, combining organic and inorganic growth, the integration of AGM Contacta, Promofon as well as its latest international integrations, Allus and B-Connect, which enabled the Group to increase its scale and enhance its service offer, for example, the “Software Factory” in Medellin (Colombia) and the scaling of tools like KCRM (CRM management SW). Also, Uranet’s recent acquisition in Brazil strengthened the Group in that high value and potential market and provided access to new development capabilities and delivery of CRM solutions based on “Cloud SW” (IntergrALL).
José María Pacheco, President of Konecta Group stressed that “having ICG as a financial partner will allow us to continue to lead the consolidation of the sector in our markets, thanks to the great team of professionals who make up Konecta Group worldwide, and to remain a benchmark of quality for our customers.”
For his part, Mr. Jesus Vidal Barrio, CEO of Konecta Group highlighted that “we are building on the industrial revolution and expanding our offer of innovative and value-added services. In this new stage, we are confident that we will continue to grow profitably and sustainably.”
Mr. Jaime Chocrón, Managing Director and Head of ICG for Spain and Portugal, added: “We are delighted to partner and support a project that stands out for the enthusiasm and commitment shown by its executive team. We are convinced that Konecta is well positioned to seize the growth potential of the CRM BPO market, accentuated by the new opportunities provided by digitization, while keeping the fundamentals of the CRM BPO business in which Konecta has proven to be very competitive with excellent quality and service standards.”
ICG is a global specialist asset manager listed in London (FTSE250) with over € 35 billion in assets under management, whose investment activity is mainly focused on equity and debt transactions. ICG operates locally in Spain since 2004, where it has invested more than € 1.3 billion in this period, including, more recently, Suanfarma (group specialized in the development, production and marketing of ingredients for the pharmaceutical, veterinary and nutraceutical sectors); DomusVi (leading operator of nursing homes in France and Spain), and Garnica (leading producer of poplar plywood boards worldwide). ICG’s investment in Konecta Group will be carried out through its pan-European fund ICG Europe Fund VII, with committed capital of € 4.5 billion.
Bespoke solutions for the best CRM BPO customer experience – With a history of over 19 years, Konecta is a Spanish leading multinational company and benchmark in the delivery of integrated BPO outsourcing solutions, debt collection management, back office, marketing and sales, for customers in the finance, insurance, utilities, communications, public administration, health and education sector, among others. It is present in ten countries: Spain, Portugal, United Kingdom, Morocco, Argentina, Chile, Colombia, Mexico, Peru and Brazil, with 65,000 employees.
Konecta offers its customers its capabilities to ensure an optimal experience in the end customer relation cycle (including solutions developed around omni-channels, best management and technological practices, supporting brands in their digital transformation processes, to move from a Customer Relationship Management approach to a Customer Experience Management approach that enables improving the efficiency and productivity of their businesses. Konecta is a responsible company and develops social activities through the Konecta Foundation, focused on the social inclusion of various groups.1 b