- The Spanish multinational nearly doubled its turnover at the end of 2016, with the combination of organic development and two major inorganic operations in the Latin American market
- In 2017, the company remains committed to searching for opportunities that favor growth in other markets
Madrid, April 27, 2017. In line with its strategic plan, Konecta continues to make progress in its growth target for the upcoming years by closing 2016 with a turnover of € 738 million, an EBITDA of € 79 million, and a workforce of more than 54,000 employees, thanks to its organic growth and the closure of two major acquisitions in Latin America, which positioned the company among the leading references of the sector in the region, thus strengthening its position in the world market.
During the last quarter of the year, Konecta acquired 100% of Allus Global BPO Center, a Latin American multinational benchmark, as well as 80% of B-connect, a Mexican leading company in its market. These operations allow Konecta to have 60% of its income coming from outside Spain, thus consolidating its leading position in the sector both in this country and in Colombia, and ranking among the three main BPO service providers in Peru and Argentina, with a prominent position in Chile, Mexico and Brazil.
For 2017, the company plans to continue with its accelerated process of international expansion, underpinning its position in Latin America to consolidate the region as an area of strong growth for the next few years, and seeing others opportunities in Europe and the United States, with the purpose of closing the year with a turnover close to € 800 million, and an EBITDA of € 90 million, which would generate a growth of more than 73% with respect to 2015.
In the short term, the Konecta’s strategy includes the improvement of efficiency, the development of innovative services that complement the existing offer, as well as continuing to diversify its clients’ portfolio, and its quest for opportunities that favor the company’s accelerated growth in international markets. The goal is to become one of the leading and most efficient BTO and Contact Center operators around the world.
Konecta is a benchmark in the sector of outsourced BPO services, and is present in ten countries: Spain, Morocco, Portugal, United Kingdom, Argentina, Brazil, Chile, Colombia, Mexico and Peru.