- With this new site, the company shows its firm commitment to the Portuguese market, investing in innovation and technology in the country.
- Konecta strengthens its near-shore service portfolio (services rendered in Portugal for other countries), with the delivery of multilingual services to major companies from Portugal.
Madrid, July 26th, 2019. Konecta, in line with its growth strategy, recently opened a new center aimed at delivering CRM BPO customer services for Iberdrola in the Portuguese market.
The site is located on the Avenida José Malhoa, in the financial district of the country’s capital, and features excellent transport links, as well as all types of services. It is a 9-story building with 650 workstations jobs, where Iberdrola will occupy three floors with more than 250 workstations. This location is the newest addition to the two existing Konecta centers in Lisbon, from where the company’s technological innovation models are driven, and multilingual services are delivered.
Iberdrola is the first Konecta customer to inaugurate these new offices. Which include classrooms, meeting rooms, rest and leisure areas, in addition to a large open space inside the building.
Likewise, Konecta Portugal will place its Digital Transformation and Customer Experience Units on this platform. These units are responsible for providing all the omni-channel solution services, Data Analytics and innovation capabilities in order to offer a value-added offer, in line with the digital evolution of customers in the Portuguese market.
Konecta will support Iberdrola in its development in Portugal through this site, supporting the sale of its electricity and gas services, customer care, digital channels and social networks.
With the opening of this next-generation center, Konecta, the industry leader in Spain and Latin America, will continue to strongly support the Portuguese market by investing in innovation and technology in the country.
The company, constantly evolving, focuses its strategy on being at the forefront of the sector worldwide and this new center, which will offer value-added solutions based on people management, quality of service and innovation, is a clear example of this.