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Konecta continues to advance in its “Tech Enabled BPO” model with Konecta Cloud, an initiative to manage Contact Centers in the Cloud, and on which a set of solutions and products is currently under development, with the purpose of supporting organizations in their evolution towards telework, prioritizing security aspects in all of the processes and technologies within its ecosystem.

And to ensure the highest level of security, Konecta signed a strategic agreement with VeridiumID, a leader in secure user identification and authentication in the Cloud world. With this agreement, Konecta Cloud extends its commitment to security by incorporating an access policy based on biometric identification, thus ensuring the correct identification of users who access the systems from their homes. This allows to shield access to Konecta Cloud through an element that users know (their password), an element that users own (their mobile), and something that they are (biometrics), creating a highly secure multi-factor authentication model.

“We are aware of the challenge posed by security in home offices, and therefore our approach includes the safest technologies, partners and processes in the industry.”

   — Jorge del Río (Global Director of Technological Solutions)

To offer the best experience to its employees, special focus has been placed on making the process simple, agile and hassle-free for managers, ensuring the maximum protection of sensitive data, since the company will not have access, nor will it manage any biometric data of its users.

One of Konecta’s main objectives is that the remote work model is equal to or more secure than that carried out from a traditional office. Thus, reliable identification, access security and data protection are three of the fundamental axes of our technological value proposition.

Bespoke solutions for the best BPO customer experience and Customer Relationship

Konecta is the leading multinational in comprehensive BPO and Customer Experience services. Its great expertise of more than 20 years with large corporations in the main industries, has allowed the company to streamline interaction processes with end users, through a unique experience in omni-channel environments that cover the entire life cycle of the brand relationship with its customers. Konecta is an organization aiming at excellence in CX management with an international presence (Spain, Portugal, Morocco, Argentina, Chile, Colombia, Mexico, Peru and Brazil), and relies on cutting-edge technology to go from a traditional Contact Center to the Intelligence Experience Center, a business model that combines automation with empathy, negotiating ability and flexibility. It currently has 65,000 professionals serving more than 300 clients through a sustainable model that contributes to create value for shareholders, customers and employees, while maintaining a broad commitment to the environment and society. The company takes a step forward with Konecta Cloud, an initiative that combines operations, technology and security to provide an innovative solution with its model, Work Anywhere Agents, featuring talent management and process optimization, that allows having more than 45,000 teleworkers worldwide.

For more information, visit www.konecta.cloud


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