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Telemarketing    
 

We specialise in direct interaction processes with end clients.

In Grupo Konecta we have the capacity needed for call management solutions that demand a high transaction volume, a flexible and intensive technology and highly specialised and competitive resources and staff. We speak the same language as the client, we get involved in your enterprise and we adapt to your values to guarantee commercial and technical satisfaction. Our expert teams in management and organization will anticipate the needs of your company.

 
 
 

In-Bound

  • Telephone banking
  • General information
  • Technical and commercial support
  • Applications, hiring
  • Promotion services
  • Call deviation outside working hours
  • Call overflow service
  • Help desk
  • Complaints, requests
  • Reservations
  • Client retention
  • Ticket sales

Out-Bound

  • Telesales
  • Unpaid recovery
  • Promotions
  • Database updating
  • Subscription raising
  • Organizing visits: agenda management
  • Event announcement
  • Satisfaction surveys
  • Loyalty: selling products and services
  • Client recovery
  • Mailing monitoring
 
 
Main activities
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